Darkfall Unholy Wars: How would you summarize Aventurine up...

The reason I ask is that I'm one of those guys who unfortunately didnt play the first darkfall (Though I did play the 7 day trial when it was £1) and would like to know from the community that is already involved with the game and company or who have been in the past, If you could summerise your experience with them in terms of; Customer Support, Game Patch Consistency, The ability to listen to its players and how long have you dealt with Aventurine?
Thanks,

I'd say AV are amazing.

Not because they made a great game or anything like that, but because well..

Imagine if Hitler came back from the dead, and all the Jews went and shook his hand then willingly walked into a death camp... I fucking hate AV as a company, they actually are worse than EA, yet.. god damn they made the only gw2 gold game that could be one to play. If they ever fix it.

When i had contact with support they were helpful.
Anything that has to do with billing got solved. GM's respond quickly and friendly  ingame but anything more than unstuck a player was not possible.

AV's communication with the playerbase is HORRIBLE .

However there game is a real gem and i love it, if another company would produce a game like darkfall i would switch to that instantly because of the bad communication with there playerbase and sometimes flat out lieing.

A small dev company who despite low funds (compared to the much larger firms) and complaining player base somehow manages to be number 1 hyped game here, number 3 or 4 game on gamespot.

I think in short, if AV really is a problem, then it means the entire industry is cluster f*cked

does your Darkfall gold game have rainbow sprinkles and magic ponies!?